Refund policy

Due to the nature of our products (cosmetics, hair care, scalp care), all sales are final for hygiene and safety reasons.

Potion & Co™ does not accept returns or exchanges on opened or used products.

This ensures the safety of all customers and the integrity of our formulations.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours at [your customer service email] with:

• Your order number
• A photo of the damaged/incorrect item
• A photo of the packaging

We will gladly replace the item.

Allergies & Sensitivities

Please review product ingredients before purchasing. Potion & Co™ is not liable for allergic reactions. Always perform a patch test before full use.